Employer FAQ
Why trust Kyla?
Kyla has treated over 350,000 patients.
Kyla is HIPAA compliant.
Kyla never sells your personal health information.

Isn’t COVID going away?
COVID-19 is not going away until we have a vaccine. Expert opinion is that we are looking at a 2 year timeframe until we have a vaccine.

What does Kyla do?
Kyla is a vertically integrated solution for getting COVID-Covered and getting back to work. Kyla brings together technology and weekly testing to create a safer work environment.

Isn’t symptom checker enough?
No. We know that at least 25% of people are asymptomatic yet infectious. https://www.kyla.com/info-weekly-test.html

Why is weekly testing important?
It greatly improves your chances of limiting infection. Read More

What types of businesses do you provide services to?
Kyla provides services to all types of businesses. Our clients range from pre-schools to large manufacturing facilities to corporate offices.

What is the max or minimum business size to enroll in Kyla?
There is no size limit for enrolling with Kyla. However, we require at least 15 to 20 employees to send a nurse to your facility for weekly testing.

How does Kyla work for the employer?
1. Sign up on the website.
2. Go through a step-by-step walkthrough for getting the office and employees ready - everything from legal to compliance.
3. Invite employees to download the app and join the platform.
4. Across your entire workforce, track abnormal symptoms and COVID tests. If any results are positive, all contacts are traced and tested and a return date after COVID illness is projected.

How does Kyla work for employees?
1. Employer sends the employee an email with an invite to download the Kyla app.
2. Employee downloads the app and registers.
3. Kyla educates employee on COVID safety and the importance of safety and reassures employee that going back to work is OK with proper precautions being taken.
4. Eligible employees do a COVID test initially and then weekly.
5. Prior to work each day, every employee is alerted through the app to report any symptoms they may be experiencing.
6. If symptoms are present, the employee gets a doctor consult right from the app.
7. If doctor suspects COVID, they refer employee for same-day COVID testing.
8. If the employee's test is positive, the doctor treats the employee. Also, the app does contract tracing and notifies possibly infected employees to get tested.
9. The doctor clears employee when it is safe for them to return to work.

Can I really see my employees medical information?
Employers will only be able to see the employee's status on certain data points such as: COVID-19 infection status, cleared for work status, normal/abnormal symptom status, contact tracing status, COVID-19 education status, and information provided by an employee to determine the risk level for COVID-19 exposure. No other medical information will be released to the employer.

How are employees reminded to check the app or input information?
Employees will receive push notifications to their phone.

What if we have temperature readings on-site?
Employees can take their temp on-site and then log into the Kyla app and input that information as part of their daily symptom check.

How long does it take to do the symptom check?
Under 30 seconds. See An Example

What if my company is not back yet?
You want to start testing 1 to 2 weeks before returning.

What kind of protocols do you provide?
Kyla provides protocols on COVID-19 testing, social distancing, cleaning and disinfecting, good hygiene, PPE, access control and workplace prep to guide you in getting your company back to work safely.

What other sources can Kyla provide?
Kyla has resources available for legal advice, HR advice, PPE suppliers, compliance advice, bio hazard cleaning services and links to training videos.

Does Kyla train employees or supply us with training for employees?
Kyla can help provide links to resources for employee training.

How does sick time get impacted?
If an employee reports symptoms, instead of automatically putting them on sick leave, the employee receives a doctor consultation right in the app and is sent to get a COVID test. This discourages false reporting of symptoms and saves significant sick time.

How can employers prove an employee did not get infected with COVID-19 at their workplace?
The current understanding is that the employer may be able to overcome the presumption by showing that the employee was exposed to others with COVID (i.e. went to the store, went to a party, engaged in other behavior that would have exposed the employee to the virus). an employer can also help overcome the presumption by showing it did regular testing, had no other outbreaks (ideally), had all necessary safety procedures in place (i.e. provided PPE, kept employees socially distant, sent employees who were not feeling well home, cleaned surfaces regularly, etc.)

Laws are changing, How will Kyla notify users of these changes?
Kyla is constantly updating protocols and information listed in Kyla to ensure we are up to date with the latest COVID-19 changes. When there are updates Kyla will notify users via email and you may need to take action within the dashboard.

What kind of tests does Kyla have? Are they FDA / EUA approved?
Kyla uses CDC recommended molecular tests. Kyla works with national laboratories and all tests are FDA or EUA approved.

What if I don’t want to get a nose swab every week?
Kyla has nasal, throat and sputum tests available.

How does the drive-through work?
You pull up and our nurse scans a Kyla app screen your phone then takes a swab. This should take around 30 seconds.

How long will it take to get my results?
Many factors determine how long test results may take. The average is 3-5 days.

How do I find local testing locations?
Please review our Locations Page

What if my employees don’t want to participate. Can I make them?
Kyla provides step-by-step guidance to make your employees feel comfortable to return to the workplace and leverages technology to make it convenient to participate in your covid prevention program. What you really want is compliance and to get that, you need to have a simple and easy program. If you are getting a lot of resistance, you can try to implement the optional approach and we have seen most employees convert to weekly testing after seeing their co-workers have a great experience.

Who are the Providers?
Our Providers are US-based, Board-Certified Physicians (MDs), PAs and NPs.

When are Providers available?
Our Providers are available 9am to 9pm PST.

What pharmacies do you prescribe to?
Safeway, Vons, Albertsons, Walgreens, CVS and more.

Is insurance accepted?
Yes. Kyla accepts all major insurance plans.

Some Employees are not on a company insurance plan but on a spouse’s plan. Will Kyla still cover them?
Yes, Kyla accepts all major PPOs and HMO insurances.

What computer systems are Kyla’s dashboard and app compatible with?
The Dashboard can be used in any internet browser on a computer. The app is compatible with both android and IOS phones

Are there any additional charges other than $9.99?
Yes. Kyla bills insurance for any doctor consultations and testing. Anything related to COVID is currently 100% covered by insurance so an employee will not have any co-pays or deductible. If the employee uses the Kyla app to get treated by a doctor for something unrelated to COVID, they would pay their regular copay.

What if we have out of state employees?
Kyla is currently in California only but pre-enrolling employers in other regions.

How long is a contract?
The contract is month-to-month. You pay at the start of the month for the number of “seats” you are purchasing for your employees.

Does Kyla support in other languages?
Yes. English and Spanish.

Is Kyla considered a medical benefit for PPP forgiveness purposes?
Kyla services may be considered a payroll cost for purposes of the loan program. However, businesses should consult with their lender for confirmation on how the lender will be handling this.

We still didn’t answer your questions?
You can email us at support@kyla.com.